FAQ
1. What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, PayPal, and other secure payment options available at checkout.
All payments are processed through secure and encrypted payment systems to protect your information.
2. How long does shipping take?
Orders are usually processed within 1–3 business days after payment confirmation.
Estimated delivery times: 5-7 days. Order will be shipped out from your local country
3. How can I track my order?
Once your order has been shipped, we will send you a shipping confirmation email containing your tracking number.
You can use the tracking number to check your order status.
If you have not received your tracking information after shipment, please contact us at:
4. Can I change or cancel my order?
We process orders quickly to ensure fast shipping.
If you need to change or cancel your order, please contact us within 24 hours after placing your order.
After the order has been shipped, we are unable to make changes or cancellations.
5. What if my product arrives damaged or defective?
We stand behind the quality of our products.
If your item arrives damaged, defective, or has a manufacturing issue, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos or videos showing the issue
Our support team will review your request and provide a solution.
6. Are CACOE products covered by warranty?
Yes.
CACOE products include a warranty against manufacturing defects.
Warranty coverage and duration may vary depending on the product category.
For more information, please visit our Warranty Policy page.
7. How do I return a product?
If you are not completely satisfied with your purchase, you may request a return within 30 days after receiving your order.
Products must be:
- Unused
- In original condition
- With original packaging
Please contact our support team before sending any return.
8. Are waterproof phone cases really waterproof?
CACOE waterproof phone cases are designed for underwater protection and daily outdoor activities.
Before use:
- Perform a waterproof test according to the instructions.
- Make sure the sealing mechanism is properly closed.
- Avoid using the product beyond its rated waterproof depth.
Please follow the product manual for the best protection.
9. Will my phone fit inside the waterproof phone pouch?
CACOE waterproof phone pouches support most smartphones up to the listed size limit.
Please check your phone model and product specifications before purchase.