Shipping & Returns

At CACOE, we are committed to providing a smooth and reliable shopping experience. This Shipping & Returns Policy explains our shipping process, delivery times, and return procedures.

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Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not shipped on weekends or public holidays. You will receive a shipping confirmation email with tracking information once your order has been shipped.

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Shipping Time

Estimated delivery times: 5-7 days. Order will be shipped out from your local country.

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Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

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Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

You can use the tracking information to check your order status.

If you have not received tracking information within the expected timeframe, please contact us:

Email:
support@cacoe.cc

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Return Policy

We want you to be completely satisfied with your CACOE purchase.

If you are not satisfied with your order, you may request a return within 30 days of delivery.

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Return Requirements

To be eligible for a return:

• The item must be unused and in its original condition
• The product must include original packaging and accessories
• Proof of purchase is required

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Non-Returnable Items

Returns are not accepted for:

• Products damaged by misuse or improper handling
• Items without original packaging
• Products damaged after delivery due to customer actions

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How to Request a Return

To request a return, please contact our customer support team:

Email:
support@cacoe.cc

Please include:

• Order number
• Product name
• Reason for return
• Photos or videos (if applicable)

Our team will review your request and provide further instructions.

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Refunds

Once your return is received and inspected, we will notify you about the approval status.

Approved refunds will be processed to your original payment method within 1-3 business days.

Please note that your bank or payment provider may require additional time to complete the refund.

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Contact Us

If you have any questions about shipping or returns, please contact us:

CACOE Customer Support

Email:
support@cacoe.cc